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Etiquette and Cancellation Policy

 

Materinty Treatments


 

House of Toli Salon.Spa has been created to be a relaxing retreat for our guests and an enjoyable environment for our team of professionals. We adhere to certain policies to benefit you, our guest, and our valued team of Salon.Spa professionals. We realize other Salon.Spa’s may not share our policies, however, every Salon.Spa is unique in its policies designed to respect both your time and the time and talent of our professionals. We welcome you to our Salon.Spa and will work hard to provide a relaxing enjoyable experience as we hope to become your favorite retreat in Calgary.

 

Check-in


 

Please arrive 10-15 minutes prior to your scheduled appointment time. This will allow time to update your client profile, change into your robe (if required), relax and enjoy a beverage before your treatments begin. If you arrive late, we will do our very best to accommodate you however, time may not permit for us to honor your full service and your appointment may be shortened and/or rescheduled to ensure we are on schedule for our next guest.

 

Etiquette


 

In consideration of other guests, we ask that cell phones and pagers are turned off. Additionally, House of Toli Salon.Spa has been created to be a relaxing retreat for all our guests. As such, children are welcome in the Salon.Spa to receive a service; however, we cannot provide services to any guest accompanied by unattended children.

 

Clothing


 

For your protection, we provide lockers; however we cannot be responsible for lost or stolen items. We provide you with a robe and slippers and you are draped during your massage. Undergarments may be worn if preferred. While we do offer complementary disposable sandals following pedicures, for your own safety and comfort, please remember to bring your own sandals following your pedicure appointments.

 

Communication


 

Please communicate with your stylist and/or esthetician throughout your service to ensure satisfaction and to customize your services to fit your needs.

 

Reservations


 

Advance reservations are strongly recommended. You may book standing reservations with a particular stylist/esthetician to ensure you receive the bookings you most desire. Prices are subject to change without prior notification.

 

Spa Cancellation Policy


 

A major credit card is required to book any spa service over $50.00. Please remember, your treatments are reserved specifically for you and are based on availability. If you need to cancel or reschedule an appointment, we require 24 hours notice. Cancellations with less than 24 hours notice or no-shows will be charged in full.

 

Salon Cancellation Policy


 

For the courtesy of our stylists, and guests on a waiting list, we do ask for 24 hours advance notice to cancel or reschedule an appointment. We require a credit card to book your appointments.

 

Service


 

Service is at our discretion. In the interest of maintaining a harmonious environment, we reserve the right to provide or deny any service(s) at will.

 

Product Return Policy


 

Retail product purchases are a final sale. Should your product be damaged and or defected at the time of purchase you may return it for store credit and/or direct exchange within 14-days with the original receipt.

 

Satisfaction Guarantee


 

Communication throughout your service is the best way to ensure you are satisfied with your services received at House of Toli Salon.Spa. If you are unsatisfied with your color and or cut, and would like minor adjustments made, we would be happy to do so. However, your complimentary fix must be with the original stylist and must be within five days of receiving your service and is at the full discretion of House of Toli Salon.Spa. Should you make any changes to your cut or color prior to allowing House of Toli Salon.Spa the opportunity to change things for you we are no longer responsible to make complimentary adjustments.

Color Corrections are by consultation only and are not guaranteed. Please remember, extreme color changes are a process and may take more than one appointment. If your reserved appointment is a color correction, House of Toli Salon.Spa reserves the right to refuse service.

CHECK-IN


 

Please arrive 10-15 minutes prior to your scheduled appointment time. This will allow time to update your client profile, change into your robe (if required), relax and enjoy a beverage before your treatments begin. If you arrive late, we will do our very best to accommodate you however, time may not permit for us to honor your full service and your appointment may be shortened and/or rescheduled to ensure we are on schedule for our next guest.

#2144 - 10 Aspen Stone Blvd SW, Calgary, AB T3H 0K3
403.289.8654 (TOLI)