cancellation policy & etiquette.
Here at House of Toli Salon & Spa, we have worked tirelessly to create a relaxing retreat for our cherished guests and an enjoyable environment where our talented team can thrive. We adhere to certain policies to benefit you and our valued team of Salon & Spa professionals. We appreciate your respect towards both your time and the time and talent of our professionals. We welcome you to our Salon & Spa and ensure every visit is both a relaxing and enjoyable experience, as we hope to become your favourite retreat in Calgary.
check-in.
Please arrive 10-15 minutes prior to your scheduled appointment time. This will allow time to update your client profile, change into your robe (if required) or relax and enjoy a beverage before your treatments begin. If you arrive late, we will do our very best to accommodate you, however time may not permit for us to honor your full service. As a result, appointments may be shortened and/or rescheduled to ensure we are on schedule for our next guest.
etiquette.
In consideration of other guests, we ask that cell phones and pagers are turned off. House of Toli Salon & Spa is a serene and relaxing environment. As such, children are welcome in the Salon & Spa to receive service; however, we cannot provide services to guests accompanied by unattended children.
attire.
For your protection, we provide lockers for you to store your personal items during your service. House of Toli is not responsible for lost or stolen items, so please use our lockers at your own risk. Massage clients are provided with robes and slippers upon arrival. Undergarments may be worn if preferred. While we do offer complementary disposable sandals following pedicures, for your own safety and comfort, please remember to bring your own sandals following your pedicure appointments.
communication.
Communication is key! Please communicate with your stylist and/or esthetician throughout your service to ensure satisfaction and to allow our team to customize your services to fit your needs.
reservations.
While we allow walk-ins based on availability, we strongly recommend booking appointments in advance. You may book standing reservations with a particular stylist or esthetician to ensure you receive your preferred team member for your service. Prices are subject to change without prior notification.
spa cancellation policy.
A major credit card is required to book any spa packages. Please remember, your treatments are reserved specifically for you and are based on availability. If you need to cancel or reschedule an appointment, we require 24 hours notice. Cancellations with less than 24 hours notice or no-shows will be charged in full.
service.
Service is at our discretion. In the interest of maintaining a harmonious environment, we reserve the right to provide or deny any service(s) at will.
product return.
All retail product purchases are final sale. Should your product be damaged or defective at the time of purchase, you may return it with the original receipt for store credit and/or direct exchange within 14-days of purchase.
satisfaction guarantee.
Communication throughout your service is the best way to ensure you are satisfied with your services received at House of Toli Salon & Spa. If you are unsatisfied with your colour or cut and would like minor adjustments made, we would are happy to accommodate you. Complimentary service adjustments must be with the original stylist and within five days of receiving your service. Is at the full discretion of House of Toli Salon & Spa to provide complimentary adjustments, so please notify our team as soon as possible so we can better serve you. Should you make any changes to your cut or colour prior to allowing House of Toli Salon & Spa the opportunity to reconcile the services provided, we will no longer be able to make complimentary adjustments.
Colour corrections are by consultation only and are not guaranteed. Please be mindful that extreme colour changes are a process and may take more than one appointment. If your reserved appointment is a colour correction, House of Toli Salon & Spa reserves the right to refuse service.